> Suddenlink uninstalls the gremlin
Suddenlink uninstalls the gremlin
Suddenlink users who experienced internet problems over the last week can breathe easy. The internet service provider flipped the kill switch on the problem gear yesterday. The bad news is slow internet service might be the norm until a fix is found.
Suddenlink statement below.
February 1, 2011
For attribution to Pete Abel, Senior Vice President, Corporate Communications, Suddenlink
Last November, some of our Humboldt County customers began to experience slower Internet speeds, typically between the hours of 8 p.m. and 1 a.m. To address that issue, we promptly placed an order for additional circuits (bandwidth) but were informed by the supplier that the new circuits could not be immediately installed.
Accordingly, we began to evaluate other options to provide a faster Internet experience, until the additional circuits could be installed. Among those efforts, we most recently installed (Jan. 27) a device from a long-time, trusted vendor. That device “caches” certain Web pages, thus providing a faster Internet experience. Importantly, this device ONLY caches data on unsecured websites, meaning that any private user information entered on a secured website would have NOT been cached and would thus have remained private.
Soon after the noted gear was installed on Jan. 27, we detected an intermittent, recurring issue with cached pages on unsecured websites. We worked with the vendor to diagnose and attempt to fix that issue. The cause of that issue remains unknown at this time and because the vendor could not provide a timely, permanent fix, we removed (uninstalled) the gear yesterday (Jan. 31).
We apologize for any inconvenience this equipment malfunction may have caused. We will continue to work to provide a faster Internet experience for affected customers in Humboldt County and are doing everything in our power to expedite the delivery of the additional circuits (bandwidth).
[h/t Hank Sims.]